Privacy Policy

Privacy Statement of Eclarion

When you use Eclarion's app or visit our website, we record personal data about you. We consider it important to respect and protect your privacy as much as possible.

We are therefore careful with your personal data and we are transparent about the use of it. In this statement we will explain which data we record and for what purposes.

Do you have any questions about it? Feel free to ask us via the chat or send a message via our contact form.

Who is who?

If you read 'you' or 'your' in this privacy statement, we mean you as a client of Eclarion, a user of our platform or as a visitor to our website.

If you read 'our' or 'we', we mean Eclarion B.V. registered under Chamber of Commerce number 62087282 located at Nieuwstad 70 C, 6811BM in Arnhem.

Personal data that we process

Eclarion processes your personal data because you use our services and/or because you provide this information to us yourself.

Below is an overview of the personal data we process:

  • First and last name
  • Company name
  • Job title
  • Telephone number
  • E-mail address
  • IP Address
  • Location Information
  • Data about your activities on our website
  • Internet browser and device type

With which purpose and on which basis we process personal data

Eclarion processes your personal data for the following purposes:

  • Handling your payment
  • Sending you our newsletter
  • Calling you or sending you an e-mail if this is necessary for us to be able to carry out our services
  • To inform you about changes in our services and products
  • Offering you the opportunity to create an account
  • Eclarion analyses your behaviour on the website in order to improve the website and to tailor the products and services to your preferences.
  • Eclarion also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

How long do we keep your data?

We do not keep your personal data longer than necessary for the purpose for which we have recorded it. Sometimes the law requires us to keep data for a certain time. For example, the tax authorities require us to keep invoices, which contain your personal data, for 10 years. We comply with these legal deadlines.

We continuously make backups of the data you store with us. We save backups for a maximum of 45 days. This means that deleted data can still be stored in such a backup for up to 45 days.

Sharing personal data with third parties

Eclarion shares your personal data with various third parties if this is necessary for the fulfilment of the agreement and to comply with a possible legal obligation. We conclude a processing agreement with companies that process your data on our behalf in order to ensure the same level of security and confidentiality of your data. Eclarion remains responsible for this processing.

Personal data may be processed outside the E.U. or E.E.R.. This usually involves the United States. We ensure that the third parties processing your personal data are Privacy Shield certified or work with the E.U.'s model contracts for transfers.

Cookies, or similar techniques, that we use

Eclarion uses functional and analytical cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Eclarion uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so we can offer customized content and ads.

When you first visited our website, we already informed you about these cookies and asked your permission to place them.

You can unsubscribe from cookies by configuring your internet browser in such a way that it does not store cookies anymore. In addition, you can delete all information that has previously been stored using your browser settings.

Viewing, amending or deleting data

You have the right to inspect, correct or remove your personal data. You also have the right to withdraw your consent for data processing or to object to the processing of your personal data by Eclarion and you have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organization named by you.

You can send a request for access, correction, deletion, data modification or request to withdraw your consent or objection to the processing of your personal data to [email protected].

To make sure that the request for inspection was made by you, we ask you to send a copy of your identity document with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

How we protect personal data

Eclarion takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly protected or there are indications of abuse, please contact us at [email protected].

What happens if we change this statement?

We may change this privacy statement from time to time. We will do this, for example, if we want to record more or different information about you. If we change the statement, we will always let you know well in advance by e-mail or via our website.